The JarrahCelts want you to be satisfied with your purchase. This policy explains how we handle returns, refunds, replacements and repairs for electronics, gadgets and accessories purchased through our online store.
We assess return requests according to the circumstances of each case and our obligations under the Australian Consumer Law (ACL). Your consumer rights are protected by law. Nothing in this policy excludes, restricts or modifies any rights or remedies you may have under the Australian Consumer Law or other applicable legislation.
1. Faulty, Damaged or Incorrect Products
If your product arrives damaged, is faulty, is not as described, is unsafe or otherwise fails to meet an applicable consumer guarantee, please contact us as soon as reasonably practicable.
Please email
- Your order number or proof of purchase.
- The name of the product.
- A description of the problem.
- Photograph, if reasonably helpful.
We will assess the issue and explain the available options.
Depending on the nature and seriousness of the problem, you may be entitled to a repair, replacement, refund or other remedy under Australian Consumer Law. For a major failure, you may be entitled to choose between a refund and a replacement, or another remedy available under the law.
2. Change-of-Mind Returns
We understand that you may occasionally change your mind after purchasing a product. As a general policy, we assess change-of-mind return requests on a case-by-case basis.
We are not generally required to accept a return solely because you no longer want the product, ordered the wrong item or found it cheaper elsewhere.
If we agree to a change-of-mind return, we may consider the following factors:
- Whether the product is unused and in resalable condition.
- Whether the product was made specifically for your order.
- Whether all parts are present.
- Whether the product has been damaged, modified or activated.
- Whether the product's packaging and security seals remain intact, where relevant.
- The time elapsed since purchase and delivery.
Any conditions for an approved change-of-mind return will be communicated to you before the return is finalised.
You will be responsible for return postage for an approved change-of-mind return.
3. Incorrect or Missing Items
If you receive the wrong product or an order arrives with missing items, please contact
Include your
- order number
- details of the item
- photo what what you recieved
We will investigate and arrange an appropriate resolution, such as supplying the missing item, correcting the order or providing another remedy where required.
4. Return Shipping Costs
For approved change-of-mind returns, the customer will pay for return postage.
For products that fail to meet a consumer guarantee, the JarrahCelts will organise and pay for return postage.
5. Refunds
Refunds will be issued back to the original payment method.
6. Order Cancellations
If you wish to cancel an order before it has been received, contact us as soon as possible on
If you can notify us before we process the order, we will offer you a full refund.
If the product has been processed, fabricated for your order, or dispatched our change of mind policy applies.
7. Refunds for Undelivered Orders
If your order has not arrived, please contact us on
The JarrahCelts will work with the delivery provider to resolve missing or delayed deliveries.
In the event of a product being lost in transit, The JarrahCelts willl refund you. We ask, if the product arrives later, please advise us as these losses greatly effects our tiny business.